Refund & Return Policy

At CulturedStore.in, we are committed to providing you with the best shopping experience possible. We understand that sometimes you may need to return or exchange a product, and we’re here to assist you every step of the way.

1. Eligibility for Returns & Refunds

We accept returns and provide refunds under the following circumstances:

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of receiving the item to initiate the return process.

Wrong Product Received: If you receive the wrong product, please inform us within 48 hours of receiving the item, and we will arrange for the correct product to be delivered or provide a refund.

2. Non-Eligible Items for Returns & Refunds

Please note that certain items are not eligible for returns or refunds:

Personalized or Customized Items: Products that have been personalized or customized according to your specifications cannot be returned unless they are damaged or defective.

Hygiene Products: Due to hygiene concerns, items like masks, underwear, and swimwear cannot be returned once opened or used unless they are defective.

3. Return Process

To initiate a return, follow these steps:

Contact our customer support team within 48 hours of receiving the item, providing your order details and the reason for the return.

Our team will guide you through the return process, which may include sending pictures of the damaged or incorrect items.

Once your return request is approved, we will provide instructions for returning the product. Please pack the item securely to prevent further damage during transit.

After we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria for a refund or exchange.

If the return is approved, we will process the refund to your original payment method or arrange for the replacement item to be sent to you, as per your preference.

4. Refund Timelines

Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. The exact time it takes for the refund to reflect in your account may vary depending on your payment method and bank.

5. Contact Us

If you have any questions or need assistance with your return or refund, please feel free to contact our customer support team at info@culturedstore.in

6. Policy Updates

Please note that this policy is subject to change without prior notice. We recommend reviewing this policy each time you make a purchase to stay updated on our latest guidelines.

Thank you for shopping with CulturedStore.in! We value your trust and are committed to ensuring your satisfaction with every purchase.