No products in the cart.
Shipping Policy
Effective Date: 7th Oct 2023
At CulturedStore, we strive to provide you with a seamless and delightful shopping experience. Our shipping policy is designed to ensure that your orders are processed and delivered to your doorstep with the utmost care and efficiency. Please take a moment to read through our shipping policy to understand how we handle the delivery of products from multiple vendors across India.
1. Shipping Partners
We work with a network of reliable shipping partners to ensure that your orders reach you in a timely and secure manner. Our partners are selected based on their reputation for delivering products safely and efficiently.
2. Shipping Locations
We offer shipping services across India. However, please note that some remote or inaccessible areas may have limited delivery options. If you have concerns about delivery to your location, please contact our customer support team, and we will do our best to assist you.
3. Shipping Charges
Shipping charges may vary depending on the product, vendor, and your delivery location. The shipping cost for each item is clearly indicated during the checkout process. We also offer free shipping on orders above a certain value, which is specified on the website.
4. Shipping Times
Shipping times may vary based on the vendor’s location, the product’s availability, and your delivery address. We aim to provide estimated delivery times for each product on our website. Please note that these are approximate and can be subject to change due to unforeseen circumstances.
5. Order Processing
Once you place an order on CulturedStore, it is forwarded to the respective vendor(s) for processing. Each vendor may have their processing times, which are typically mentioned on the product pages. We coordinate with vendors to ensure they process orders as quickly as possible.
6. Order Tracking
You can track the status of your order by logging into your account on our website. We provide tracking information and regular updates to keep you informed about your order’s progress.
7. Multiple Vendor Orders
If you purchase products from multiple vendors in a single order, please be aware that your items may arrive at different times and in separate packages. We make every effort to coordinate the delivery of such orders to minimize any inconvenience.
8. Delays and Issues
While we strive to provide a smooth shipping experience, sometimes delays or issues beyond our control may occur. These can include weather disruptions, public holidays, or logistical challenges. In such cases, we will do our best to keep you informed and resolve any issues promptly.
9. Returns and Exchanges
If you receive a damaged or defective product, please refer to our Return Policy for instructions on how to request a return or exchange. We are committed to ensuring your satisfaction with every purchase.
10. Customer Support
Our customer support team is here to assist you with any shipping-related questions or concerns. You can reach out to us through our Contact Us page, and we will respond as quickly as possible.
By shopping with CulturedStore, you agree to abide by the terms and conditions outlined in this Shipping Policy. We reserve the right to update this policy as needed to reflect changes in our operations or external factors.
Thank you for choosing CulturedStore for your online shopping needs. We appreciate your trust and look forward to serving you with the finest products from our network of vendors across India.
